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Yes, the total spend will be written on the gift voucher. The entire process related to the gift vouchers is an automated process. We have no control over changing it, however, you can add a message to explain what you intend the gift to be used for.
During checkout, you can enter the code for your gift voucher in the space labelled "gift card or discount code." Be sure to enter it prior to completing checkout, as a gift voucher cannot be applied to an order after it has been placed.
Yes, you can use your gift voucher to buy anything on our site as gift vouchers are a form of payment.
The person who purchased the product originally can click “Resend gift cards” on their order confirmation email. If an email confirmation was never received please contact us.
Yes, gift vouchers are applied to the final order total which includes shipping and taxes.
Recipients can't check their own gift voucher balance, but we can check the balance and send the information to them. For this, please contact us with your full gift voucher code. Gift voucher codes are considered a currency, so only the customer can see the full code and we need to have a full code to check the balance.
We currently deliver to North 7 Central Johannesburg and Pretoria. R 120 shipping fee applied to all orders at the check out. Check our standard delivery areas.
For CT, KZN and PE (metropolitan areas only), pls WhatsApp us first before making payment: we can ship non temperature-sensitive items (cooking tools, dry ingredients, some sauces, cordials and pickles) and shipment cost will be based on the actual weight of the package.
Select the 'Collect' option on the shipping page at check out and specify the date and time. We are open for collection from Monday to Friday 8am to 4pm and Saturday 8 to 9am and 2 to 4pm, excluding public holidays, Easter and the year-end holiday season.
When your package is read, you will receive WhatsApp messages with access code and physical address. That simple.
Anything between tomorrow to a week, depending on what you bought. Typically it takes 1-2 working days to process the order. Certain made-to-order items take 3 working days. Fresh tofu and DIY Dumpling kits will only be shipped on the Friday following your order.
By default, we dispatch orders once all products in a particular order are ready. Deliveries take 1-2 days. Please note that your quoted delivery timeframe (stated during checkout on the shipping options step) is only effective once the package is sent.
For full details, please refer to our Shipping Policy
Anything is possible prior to dispatch. Please WhatsApp us and we will cancel your order or schedule a different delivery date immediately.
We will WhatsApp you with the tracking details once the courier has collected your order. You can track the progress of your delivery from the courier’s website. We use The Courier Guy for same day delivery and Fastway for standard delivery.
All orders are sent via a door-to-door courier service. We use The Courier Guy for same day delivery and Fastway
for standard delivery. Please ensure to have someone to receive your order between Monday to Friday, 9am to 6pm. Because we use third parties, we cannot give special instructions to the drivers or inform you of their arrival time.
Oh, no! That is definitely not what we want to hear. Please contact us via WhatsApp with photos of the damaged product and packaging box. We will replace it immediately at no additional cost.
No. Most of our products are temperature sensitive so they must be delivered within specific duration. We pack our products moments before they leave our premises. To maintain an ideal temperature for frozen and refrigerated foods during transit, we include ice packs. Parcels are collected in the morning to arrive in the afternoon. Volume of shipment with our courier company is checked daily to guarantee it reaches you on time. For brilliant execution, we need to keep it simple.